VE
Vertex Analytics
At Risk
Data & BI · Business plan · $8,900 MRR ·vertexanalytics.io
No AI analysis yet
Run the churn model against Vertex Analytics's usage, tickets and account history to get a risk score, the signals behind it and the actions your team should take next.
Usage metrics
Weekly sessions over the last 12 weeks
Sessions (30d)
1,180
Change
-38.6%
Active seats
19/60
Health score
41
W1
W2
W3
W4
W5
W6
W7
W8
W9
W10
W11
W12
Seat utilization
32%
Feature adoption
Automations18%
Reporting34%
API12%
Integrations9%
Recent tickets
5 open · 5 in the last 60 days
Dashboards loading blank after last release
VTX-8871 · opened Aug 13, 2026 · Negative
Urgent
Open
Scheduled reports arriving hours late
VTX-8860 · opened Aug 10, 2026 · Negative
High
Open
Data warehouse sync failing nightly
VTX-8842 · opened Aug 04, 2026 · Negative
High
Open
How do we export raw events?
VTX-8830 · opened Jul 30, 2026 · Neutral
Medium
Pending
Invoice discrepancy for July
VTX-8811 · opened Jul 22, 2026 · Negative
Medium
Open
Account information
Marcus Bell
Customer Success Manager
Ivan Petrov
ivan.petrov@vertexanalytics.io
May 06, 2024
Customer since
Nov 06, 2026
Renewal date
Aug 05, 2026
Last login
4/10
Latest NPS
Account history
Key events on this account
Aug 12, 2026
Champion left the account
Head of Data moved to another company; no replacement introduced.
Jul 25, 2026
Escalation opened
Sync reliability escalated to engineering.
Jun 18, 2026
Renewal conversation postponed
Customer asked to revisit in September.