SU
Sunset Media
Attention
Media & Entertainment · Starter plan · $3,200 MRR ·sunsetmedia.tv
No AI analysis yet
Run the churn model against Sunset Media's usage, tickets and account history to get a risk score, the signals behind it and the actions your team should take next.
Usage metrics
Weekly sessions over the last 12 weeks
Sessions (30d)
1,620
Change
-14.2%
Active seats
13/25
Health score
57
W1
W2
W3
W4
W5
W6
W7
W8
W9
W10
W11
W12
Seat utilization
52%
Feature adoption
Automations32%
Reporting47%
API19%
Integrations38%
Recent tickets
2 open · 2 in the last 60 days
Video asset uploads failing over 2GB
SNM-3320 · opened Aug 08, 2026 · Negative
High
Open
Need more granular publishing roles
SNM-3301 · opened Jul 21, 2026 · Neutral
Medium
Pending
Account information
Elena Duarte
Customer Success Manager
Marco Silveira
marco@sunsetmedia.tv
Mar 05, 2025
Customer since
Mar 05, 2027
Renewal date
Aug 13, 2026
Last login
6/10
Latest NPS
Account history
Key events on this account
Jul 30, 2026
Budget freeze announced
Customer signalled tighter tooling budget for 2027.
Jun 14, 2026
Onboarding refresh
Re-trained the editorial team on workflows.