OR
Orbit Fintech
At Risk
Financial Services · Enterprise plan · $16,800 MRR ·orbitfintech.com
No AI analysis yet
Run the churn model against Orbit Fintech's usage, tickets and account history to get a risk score, the signals behind it and the actions your team should take next.
Usage metrics
Weekly sessions over the last 12 weeks
Sessions (30d)
940
Change
-52.3%
Active seats
22/140
Health score
34
W1
W2
W3
W4
W5
W6
W7
W8
W9
W10
W11
W12
Seat utilization
16%
Feature adoption
Automations11%
Reporting22%
API31%
Integrations8%
Recent tickets
6 open · 6 in the last 60 days
Latency spikes during EOD reconciliation
ORB-7731 · opened Aug 14, 2026 · Negative
Urgent
Open
Missing transactions in export
ORB-7720 · opened Aug 12, 2026 · Negative
Urgent
Open
SOC 2 evidence request overdue
ORB-7702 · opened Aug 06, 2026 · Negative
High
Open
Onboarding for the risk team never finished
ORB-7688 · opened Jul 27, 2026 · Negative
High
Pending
Contract terms clarification
ORB-7671 · opened Jul 18, 2026 · Neutral
Medium
Open
Requesting downgrade options
ORB-7650 · opened Jul 09, 2026 · Negative
High
Open
Account information
Marcus Bell
Customer Success Manager
Rebecca Lyons
r.lyons@orbitfintech.com
Oct 01, 2023
Customer since
Oct 01, 2026
Renewal date
Jul 29, 2026
Last login
3/10
Latest NPS
Account history
Key events on this account
Aug 13, 2026
Downgrade requested
Procurement asked for pricing on a smaller plan.
Jul 31, 2026
Executive sponsor unresponsive
Three outreach attempts with no reply.
Jun 20, 2026
Competitor evaluation
Customer mentioned an ongoing vendor review.