NO
Northwind Logistics
Healthy
Logistics & Supply Chain · Enterprise plan · $12,400 MRR ·northwind-logistics.com
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Run the churn model against Northwind Logistics's usage, tickets and account history to get a risk score, the signals behind it and the actions your team should take next.
Usage metrics
Weekly sessions over the last 12 weeks
Sessions (30d)
8,420
Change
+12.4%
Active seats
108/120
Health score
88
W1
W2
W3
W4
W5
W6
W7
W8
W9
W10
W11
W12
Seat utilization
90%
Feature adoption
Automations92%
Reporting84%
API78%
Integrations71%
Recent tickets
1 open · 3 in the last 60 days
Bulk export timing out on 50k rows
NWL-2214 · opened Aug 11, 2026 · Neutral
Medium
Open
SSO group mapping question
NWL-2190 · opened Jul 28, 2026 · Positive
Low
Resolved
Request: webhook retries dashboard
NWL-2151 · opened Jul 09, 2026 · Positive
Low
Resolved
Account information
Priya Raman
Customer Success Manager
Dana Whitfield
dana.whitfield@northwind-logistics.com
Feb 14, 2023
Customer since
Feb 14, 2027
Renewal date
Aug 16, 2026
Last login
9/10
Latest NPS
Account history
Key events on this account
Aug 08, 2026
QBR completed
Expansion to the EU warehouse team agreed for Q4.
Jul 15, 2026
Seat expansion
Added 20 seats for the dispatch team.
Jun 02, 2026
NPS survey
Scored 9 - cited automation reliability.