LU
Lumina Health
Attention
Healthcare · Enterprise plan · $21,500 MRR ·luminahealth.org
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Run the churn model against Lumina Health's usage, tickets and account history to get a risk score, the signals behind it and the actions your team should take next.
Usage metrics
Weekly sessions over the last 12 weeks
Sessions (30d)
6,240
Change
-6.1%
Active seats
154/210
Health score
72
W1
W2
W3
W4
W5
W6
W7
W8
W9
W10
W11
W12
Seat utilization
73%
Feature adoption
Automations61%
Reporting88%
API44%
Integrations57%
Recent tickets
3 open · 3 in the last 60 days
Audit log retention needs to reach 7 years
LUM-4402 · opened Aug 09, 2026 · Neutral
High
Open
Role permissions too coarse for nursing staff
LUM-4388 · opened Aug 01, 2026 · Negative
Medium
Open
Training session for the new clinic
LUM-4361 · opened Jul 19, 2026 · Positive
Low
Pending
Account information
Priya Raman
Customer Success Manager
Dr. Alice Moreau
a.moreau@luminahealth.org
Sep 30, 2022
Customer since
Sep 30, 2026
Renewal date
Aug 15, 2026
Last login
7/10
Latest NPS
Account history
Key events on this account
Aug 06, 2026
Security review passed
Annual vendor assessment approved for another year.
Jul 11, 2026
Adoption dip flagged
Two clinics stopped logging in after a staffing change.
May 29, 2026
Contract amendment
Added HIPAA BAA addendum.